Questions, answered.

We accept UPI through our payment partner MMADPay. UPI payments work with any UPI app — GPay, PhonePe, Paytm, BHIM, or any bank's UPI service. Payment is made online at the time of booking; we do not offer cash on delivery.

Yes. The entire site runs on HTTPS/TLS encryption. UPI transactions are processed end-to-end by our gateway partner. We do not store any UPI ID, PIN, OTP or banking credentials on our systems — only the transaction reference number for reconciliation.

Yes, subject to the cancellation window shown on your tour page. Write to support@mansuraj.com with your booking number and we will help. Cancellation charges, if any, are set out in our Refund & Cancellation Policy.

UPI declines are usually due to bank-side timeouts, daily UPI limits, or temporary outages of the UPI app. No amount is deducted from your account in such cases. You may retry the payment or switch to a different UPI app.

Yes. All prices on the Website are inclusive of GST. The GST breakdown appears on the tax invoice emailed with your booking confirmation.

As soon as your payment succeeds, your booking confirmation and travel voucher are emailed to you — usually within a few minutes. We are a travel agency and do not ship any physical items.

Present your travel voucher (printed or on your phone) along with a valid government photo ID for each traveller. For safaris and monument entries, the ID must match the name on the booking.

Most city tours, charters and safaris include hotel pickup and drop within the city limits. The inclusions are listed on each tour page — please check before booking, and share your pickup address at checkout.

Same-day bookings are often possible, subject to availability and permit timings — safaris and monument tours frequently need to be booked at least a day in advance. Contact us and we will confirm the earliest available slot.

First check your spam or promotions folder. If it still has not arrived, write to support@mansuraj.com with your booking number and we will re-issue it immediately.

Most tours offer free cancellation up to 24 hours before the scheduled start time. Some safaris and multi-day packages have longer windows because permits are booked in advance. The applicable window is shown on each tour page and in your confirmation email. See the full Refund & Cancellation Policy.

Approved refunds are initiated within 7 business days and credited to the original payment method within 7–10 business days from initiation. UPI refunds are returned to the same UPI ID used at checkout.

Yes, subject to availability. Write to support@mansuraj.com with your booking number and your preferred date. Rescheduling within the free-cancellation window is normally at no extra cost; a fare difference may apply on peak dates.

If a tour is cancelled by us or the operator — due to weather, a park closure, or any other reason — you are offered either a full refund or a free reschedule to a date of your choice.

Departure times are fixed because they are shared with other travellers and, for safaris, tied to park permit slots. No-shows and late arrivals are generally non-refundable, but contact us as soon as you can and we will do whatever we can to help.

Our registered office is at 2nd Floor, S NO 25 584, MG Road, Indore, Indore, Madhya Pradesh, 452001, registered as Mansuraj Travels (GSTIN 23AAVCM0154H1ZG).

Yes. We arrange group tours, corporate offsites, MICE travel and custom itineraries, and we work with travel agents on a B2B basis. Write to support@mansuraj.com with your dates, group size and requirement, and we will send a tailored quote.

Our Grievance Officer is Grievance Officer, reachable at grievance@mansuraj.com or 9893205496. Read the full Grievance Redressal procedure for timelines and escalation paths.